Consultation closes on 30 September 2021.
The KCC say that the booking system has provided some additional benefits including:
less traffic at and around the Centres because customers are bringing their waste in bulk and visiting less often
improved and targeted communications with customers
less disruption to customers as site maintenance can be planned in line with customer demand
Feedback since implementation of the booking system suggests that many customers have found it convenient and useful but that some would still prefer to just “turn up and go”.
Given the positive customer feedback and additional benefits, the KCC is considering keeping the booking system on a permanent basis, but before this is considered by their Environment and Transport Cabinet Committee we want to hear the views of Kent residents.